Frequently asked questions

Shipping, payments and returns
Do you ship internationally?

Yes. We ship globally. Just enter your address in the order form and we'll do the rest. If something doesn't look right, or you have questions about shipping, please email us directly.

What are your shipping rates and delivery times?

Shipping rates are calculated automatically through the site. But it could be buggy, so if something doesn't look right, please email us directly for shipping arrangements.

Are the products eco-friendly?

We do our best to use only eco-friendly materials for all our products and packaging.

Do you have a physical store where I can view the products in person?

Yes, products are currently available at Jameel Arts Centre's gift shop in Dubai and 421 Arts Campus in Abu Dhabi.

What is your return policy?

While we generally don't accept returns or exchanges for a change of mind after a sale, we are always open to hearing from you. We understand that sometimes things don't turn out exactly as planned, and if your product doesn't meet your expectations or arrives in an unsatisfactory condition, please reach out to us right away. We'll do our best to make things right and ensure you have a positive experience with us.

What payment methods do you accept?

We accept Visa, Mastercard and all major online payment applications .